In Store and Online Returns:
Bicycles are non-returnable.
For a full refund (cash or card), all merchandise (with the exception of bicycles) must be returned within 14 days of purchase with receipt.
Cash purchases may need to be refunded via store check if the amount is $100.00 or more.
A restocking fee up to 20% will be assessed for merchandise in used condition, or with missing packaging, damaged packaging, missing hardware, etc. Restocking fees will be assessed on an individual basis at the time of return.
Dash Bicycle reserves the right to refuse the return of any product that is used, damaged, or unsellable for any reason.
After 14 days, all accepted returns (with the exception of bicycles) will be refunded as store credit only. Restock fee may apply.
All special orders require a minimum deposit of 50%, which must be made at the time of order.
Special order returns may not be accepted, but cases will be assessed on an individual basis.
Return on shipping rate will only be refunded in the event of our error. Any CODs sent to Dash Bicycle will be refused and returned to the sender.